Driver feedback highlights wait time payment concerns
Regular calls have revealed some key insights. Here's what we learned:
Trust
Am I being paid for waiting for the customer?
Transparency
Are you stealing from us?
Incentive
Why should I go on time?
What are we trying to achieve with the design?
More importantly, we identified a deeper issue: building trust, incentivizing driver punctuality, and increasing transparency around waiting time payments.
How does the current design look in the app
Early Brainstorming
Exploring User Experience for Introducing a Wait Timer
Final Designs
The final look at how the Wait Timer will be experienced
